Quotes about Customer

Scaring away new customers is worse than losing old customers.

Making a few vocal customers happy isn't worth it if it ruins the product for everyone else.

Companies need to be true to a type of customer more than a specific individual customer with changing needs.

People will respect you more if you are open, honest, public, and responsive during a crisis. Don't hide behind spin or try to keep your bad news on the down low. You want your customers to be as informed as possible.

A lot of companies have a similar front-of-house/back-of-house split. The people who make the product work in the "kitchen" while support handles the customers. Unfortunately, that means the product's chefs never get to directly hear what customers are saying. Too bad. Listening to customers is the best way to get in tune with a product's strengths and weaknesses.

When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.

The number one question customers are asking about a business is, 'Do they care about me?

We all have jobs in our lives that we must get done. We reach out and bring products into our lives to get these jobs done. Marketing is all about asking, 'What job is the customer trying to accomplish?'

A man who visits a barber to be shaved, or who orders a suit from a tailor, is not a disciple, but a customer. So one who comes to the Savior only to be saved is the Savior's customer, not His disciple. A disciple is one who says to Christ, 'How I long to do work like Yours! To go from place to place taking away fear; bringing instead joy, truth, comfort, and life eternal!

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.