The core of any family is what is changeless, what is going to be there??shared vision and values.

Between stimulus and response, there is a space. In that space lies our freedom and power to choose our response. In our response lies our growth and our happiness.

Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.

Humans have between what happens to us and our response to it.

The core of any family is what is changeless, what is always going to be there—shared vision and values.

It is not what others do or even our own mistakes that hurt us the most; it is our response to those things.

It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity. A person must possess himself and have a deep sense of security in fundamental principles and values in order to genuinely apologize.

And to get those eggs on a regular basis, we need to take care of the goose. We need to create and care for the relationships that make those results possible.

I don't want to talk, to communicate, with someone who agrees with me; I want to communicate with you because you see it differently. I value that difference.

From the foundation of character, we build and maintain Win/Win relationships. The trust, the Emotional Bank Account, is the essence of Win/Win. Without trust, the best we can do is compromise; without trust, we lack the credibility for

Remember that quick fix is a mirage. Building and repairing relationships takes time. If you become impatient with his apparent lack of response or his seeming ingratitude, you may make huge withdrawals and undo all the good you've done. "After all we've done for you, the sacrifices we've made, how can you be so ungrateful? We try to be nice and you act like this. I can't believe it!

newborn into the world. If you want to study love, study those who sacrifice for others, even for people who offend or do not love in return.