People will not always remember what you said. They will not always remember what you did. But, they will always remember how you made them feel.

KEY CONCEPT: Connecting begins when the other person feels valued.

The best way to lose an enemy is to treat him like a friend.

Always touch a person's heart before you ask him for a hand.

Our goal should be to treat others better than they treat us.

We may not know how to forgive, and we may not want to forgive; but the very fact we say we are willing to forgive begins the healing practice.

Surely it is much more generous to forgive and remember, than to forgive and forget.

Forgiveness is not always easy. At times, it feels more painful than wounds we suffered, to forgive the one that inflicted it. And yet there is no peace without forgiveness.

God pardons like a mother, who kisses the offense into everlasting forgiveness.

Forgiveness is the oil of relationships

Tolkien offers sympathy, surrender, friendship and, most of all, forgiveness.

Giving The best thing to give to your enemy is forgiveness; to an opponent, tolerance; to a friend, your heart; to your child, a good example; to a father, deference; to your mother, conduct that will make her proud of you; to yourself, respect; to all men.