Instead of condemning people, let's try to understand them. Let's try to figure out why they do what they do. That's a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. 'To know all is to forgive all.

realize that patriotism is not enough. I must have no hatred or bitterness toward anyone.

Kaiser into a staunch friend, imagine what humility and praise can do for you and me in our daily

You can be cured in fourteen days if you follow this prescription. Try to think every day how you can please someone.

The law is this: Always make the other person feel important. John Dewey, as we have already noted, said that the desire to be important is the deepest urge in human nature; and William James said: "The deepest principle in human nature is the craving to be appreciated." As I have already pointed out, it is this urge that differentiates us from the animals. It is this urge that has been responsible for civilization itself.

We are not empathetic creatures naturally, so we must work at it.

Even if we can't love our enemies, let's at least love ourselves. Let's love ourselves so much that we won't permit our enemies to control our happiness, our health and our looks. As Shakespeare put it: Heat not a furnace for your foe so hot That it do singe yourself.

PRINCIPLE 5 Let the other person save face.

Schwab says that he was paid this salary largely because of his ability to deal with people.

Giving away credit is a magical multiplier

We provide them with roast beef and potatoes to build energy, but we neglect to give them kind words of appreciation that would sing in their memories for years like the music of the morning stars.

They sought small, meaningful ways to leave people a little better.