When I consider someone's sin as I stand before the Lord, I am called to have an attitude of forgiveness toward the person who sinned against me. This is non-negotiable.

Luke 17:3, on the other hand, is talking about forgiveness as a horizontal transaction between me and the offender. This is often referred to as reconciliation.

If I'm on a bus and an old lady gets on, I get up.

When he [Christ] says 'Forgive your enemies', it is not for the sake of the enemy but for one's own sake that he says so, and because Love is more beautiful than Hate.

Courtesy is often the manifestation of trust, acceptance, and respect. We demonstrate courtesy by graciousness, consideration for one another, sincerity, listening, how we talk about teammates who aren't present, and the type of humor we use when jesting with one another.

But the attention he gave me, his appreciation of what I said, even when I said it badly, was extraordinary. You've no idea what it meant to be listened to like that.

Misunderstanding is never ended by an argument but by tact, diplomacy, conciliation and a sympathetic desire to see the other person's viewpoint.

Any fool can criticize, condemn and complain and most fools do. But it takes character and self-control to be understanding and forgiving.

We are much more forgiving of those who are willing to come clean right away.

Let's cease thinking of our accomplishments, our wants. Let's try to figure out the other person's good points. Then forget flattery. Give honest, sincere appreciation.

If, as a result of reading this book, you get only one thing—an increased tendency to think always in terms of the other person's point of view, and see things from that person's angle as well as your own—if you get only that one thing from this book, it may easily prove to be one of the stepping-stones of your career.

We are all united by one single desire: to be valued by another.