nine out of ten people I have had to forgive sincerely do not feel they have done anything wrong. It is up to me to forgive them from my heart — and then keep quiet about it.

Human beings tend to much more quickly forget the good others have done for them than the bad others have done to them. That's human nature.

Forgiveness is truly the grace by which we enable another person to get up, and get up with dignity, to begin anew. To not forgive leads to bitterness and hatred. Like self-hatred and self-contempt, hatred of others gnaws away at our vitals. Whether hatred is projected out or stuffed in, it is always corrosive to the human spirit.

What about evil, you may ask? Aren't some people just evil, just monsters, and aren't such people just unforgivable? I do believe there are monstrous and evil acts, but I do not believe those who commit such acts are monsters or evil. To relegate someone to the level of monster is to deny that person's ability to change and to take away that person's accountability for his or her actions and behavior.

I would like to share with you two simple truths: there is nothing that cannot be forgiven, and there is no one un-deserving of forgiveness.

In our own ways, we are all broken. Out of that brokenness, we hurt others. Forgiveness is the journey we take toward healing the broken parts. It is how we become whole again.

Forgiveness is nothing less than the way we heal the world. We heal the world by healing each and every one of our hearts. The process is simple, but it is not easy.

Cultivate your forgiveness with your friends, with your family, with strangers, and with yourself. Remind yourself that every person you encounter carries a sorrow and a struggle. Recognize that we all share a fundamental humanity.

The cycle of reprisal and counter reprisal that had characterized their national history had to be broken and that the only way to do this was to go beyond retributive justice to restorative justice, to move on to forgiveness, because without it there was no future.

Forgiveness is the only way to heal ourselves and to be free from the past. Without forgiveness, we remain tethered to the person who harmed us. We are bound to the chains of bitterness, tied together, trapped. Until we can forgive the person who harmed us, that person will hold the keys to our happiness, that person will be our jailor. When we forgive, we take back control of our own fate and our feelings. We become our own liberator.

Once you have been able to forgive, the final step is to either renew or release the relationship you have with the one who has harmed you. Indeed, even if you never speak to the person again, even if you never see them again, even if they are dead, they live on in ways that affect your life profoundly.

When you set out to change the world, the job seems insurmountable, but each of us can do his or her small part to effect change. We change the world when we choose to create a world of forgiveness in our own hearts and minds.