Quotes from Dale Carnegie

PRINCIPLE 1—Become genuinely interested in other people. PRINCIPLE 2—Smile. PRINCIPLE 3—Remember that a person's name is to that person the sweetest and most important sound in any language. PRINCIPLE 4—Be a good listener. Encourage others to talk about themselves. PRINCIPLE 5—Talk in terms of the other person's interests. PRINCIPLE 6—Make the other person feel important-and do it sincerely.

What is the problem? What is the CAUSE of the problem? What are all possible solutions to the problem? What solution do you suggest?

Alexander Pope: Men must be taught as if you taught them not And things unknown proposed as things forgot. Over three hundred years ago Galileo said: You cannot teach a man anything; you can only help him to find it within himself.

You will never get into trouble by admitting that you may be wrong. That will stop all argument and inspire your opponent to be just as fair and open and broad-minded as you are. It will make him want to admit that he, too, may be wrong.

five words from a church hymn: One step enough for me. Lead, kindly Light … Keep thou my feet: I do not ask to see The distant scene; one step enough

I often think if I had known these things sooner, how different my business would be today.

Fear, worry, hate, supreme selfishness, and the inability to adjust themselves to the world of reality—these were largely the causes of their stomach illnesses and stomach ulcers

Let's remember that the only way to find happiness is not to expect gratitude, but to give for the joy of giving.

This amazing outpouring of courage and love started a recovery journey that has changed my life….

I am going to meet people today who talk too much—people who are selfish, egotistical, ungrateful. But I won't be surprised or disturbed, for I couldn't imagine a world without such people.

Giving away credit is a magical multiplier

The bottom line is that you must become genuinely interested in others before you can ever expect anyone to be interested in you. "All things being equal," said author John Maxwell in a recent interview, "people do business with people they like.