Quotes from Patrick Lencioni

company needs to be able to articulate exactly what it does, whom it serves, and against whom it competes. Why? Because all employees should be made to feel like salespeople or ambassadors for the firm, and they cannot do this without a fundamental understanding of an organization's business. More important, without this understanding, employees cannot connect their individual roles to the overall direction of the larger organization.

a leader's first priority is to create an environment where others can do these things and that cannot happen if they are not having effective meetings.

last frontier of competitive advantage will be the transformation of unhealthy organizations into healthy ones

Scare People with Sincerity

By demonstrating generosity and trust, you drastically increase the likelihood of making them a client, not to mention proving to them that you can help them.

Second, and this is certainly related, those executives don't see the company's reason for existing as having any practical implications for the way they make decisions and run the organization.

erring on the side of the client when it comes to fees. Because you're interested in a long-term relationship with a client, it is in your best interest to show them that you are more focused on helping them than you are in maximizing your short-term revenue.

There is always that little voice in your head saying, "What about me?" Sometimes that little voice drowns out the cry of the team, and the collective results of the group get left behind.

All too often in life, we see people do what we want them to do and we say nothing, assuming that the behavior has become natural for them, an easy standard.

The key ingredient to building trust is not time. It is courage.

even though clients require us to be competent enough to meet their needs, it is ultimately our honesty, humility, and selflessness that will endear us to them and allow them to trust and depend on us.

How would you describe your personality?" Look for how accurately the person describes what you are observing and how introspective he is. Smart people generally know themselves and find it interesting to talk about their behavioral strengths and weaknesses. People who seem stumped or surprised by this question might not be terribly smart when it comes to people.