Quotes from Patrick Lencioni
Like a good marriage, trust on a team is never complete; it must be maintained over time.
- Patrick Lencioni
When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.
- Patrick Lencioni
Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have.
- Patrick Lencioni
When truth takes a backseat to ego and politics, trust is lost.
- Patrick Lencioni
When team members trust each other and know that everyone is capable of admitting when they're wrong, then conflict becomes nothing more than the pursuit of truth or the best possible answer.
- Patrick Lencioni
Irrelevance is the feeling that an employee gets when they don't see how their job really makes a difference in someone else's life in some large or small way.
- Patrick Lencioni
You can go to work and actually make someone else's job less miserable. Use your job to help others.
- Patrick Lencioni
Failing to engage in conflict is a terrible decision, one that puts our temporary comfort and the avoidance of discomfort ahead of the ultimate goal of our organization.
- Patrick Lencioni
Are your people uncomfortable during meetings and tired at the end? If not, they're probably not mixing it up enough and getting to the bottom of important issues.
- Patrick Lencioni
Success is not a matter of mastering subtle, sophisticated theory but rather of embracing common sense with uncommon levels of discipline and persistence.
- Patrick Lencioni
If you don't know what your family stands for and what your life situation is, you're in trouble.
- Patrick Lencioni
God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves.
- Patrick Lencioni