Quotes from Patrick Lencioni

I am going to be pretty intolerant of behavior that demonstrates an absence of trust, or a focus on individual ego. I will be encouraging conflict, driving for clear commitments, and expecting all of you to hold each other accountable. I will be calling out bad behavior when I see it, and I'd like to see you doing the same. We don't have time to waste.

An unrelenting focus on specific objectives and clearly defined outcomes is a requirement for any team that judges itself on performance.

Well, strategy. The competitive landscape. Morale. The dynamics of the executive team. Top performers. Bottom performers. Customer satisfaction. Pretty much everything that has a long-term impact on the success of the company. Stuff you just can't cover in weekly or monthly meetings.

of the team members. Kathryn continued, "I want all of you challenging each other about what you are doing, how you are spending your time, whether you are making enough progress.

Rather than avoiding a feeling, your goal should be to move toward the emotion, into it, and eventually through it.

Sounds crazy and counterintuitive, I know, but it is true.

Naked service providers are so concerned about helping a client that they are willing to ask questions and make suggestions even if those questions and suggestions could turn out to be laughably wrong. They

See, management is an everyday thing. Strategy and financial reporting and planning are not.

Yeah, in my last company we called it 'disagree and commit.' You can argue about something and disagree, but still commit to it as though everyone originally bought into the decision completely.

an organization that has properly identified its values and adheres to them will naturally attract the right employees and repel the wrong ones.

Teamwork remains the one sustainable competitive advantage that has been largely untapped.

A healthy organization is one that has less politics and confusion, higher morale and productivity, lower unwanted turnover, and lower recruiting costs than an unhealthy one.