Quotes from Sam Walton
Appreciate everything your associates do for the business.
- Sam Walton
Maybe I was born to be a merchant, maybe it was fate. I don't know about that. But I know this for sure: I loved retail from the very beginning.
- Sam Walton
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
- Sam Walton
One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.
- Sam Walton
...You can make a positive out of most any negative if you work at it hard enough.
- Sam Walton
The goal as a company is to have customer service that is not just the best, but legendary.
- Sam Walton
Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
- Sam Walton
I have always been driven to buck the system, to innovate, to take things beyond where they've been.
- Sam Walton
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.
- Sam Walton
If one of our customers comes into the store without a smile, I'll give them one of mine.
- Sam Walton
If I had to single out one element in my life that has made a difference for me, it would be a passion to compete.
- Sam Walton
Control your expenses better than your competition. This is where you can always find the competitive advantage.
- Sam Walton