Quotes from Clayton M. Christensen

Any program for resolving our runaway health-care costs that does not have a credible plan for changing the way we care for the chronically ill can't make more than a small dent in the total problem.

We know that people who fail in their jobs often do so not because they are inherently incapable of succeeding, but because their experiences have not prepared them for the challenges of that job—in other words, they've taken the wrong "courses.

In dealing with disruptive technologies leading to new markets, however, market researchers and business planners have consistently dismal records.

I had thought the destination was what was important, but it turned out it was the journey. It

The strategies and plans that managers formulate for confronting disruptive technological change, therefore, should be plans for learning and discovery rather than plans for execution. This is an important point to understand, because managers who believe they know a market's future will plan and invest very differently from those who recognize the uncertainties of a developing market.

That work led to my theory of disruptive innovation,1 which explains the phenomenon by which an innovation transforms an existing market or sector by introducing simplicity, convenience, accessibility, and affordability where complication and high cost have become the status quo—eventually completely redefining the industry.

The problem is, lifestyle demands can quickly lock in place the personal resource allocation process.

Using flawed segmentation schemes, they often introduce products that customers don't want, because they aim at a target that is irrelevant to what customers are trying to get done.

Competitiveness is far more about doing what customers value than doing what you think you're good at.

In reality, spinning out is an appropriate step only when confronting disruptive innovation.

We all are vulnerable to the forces and decisions that have derailed too many.

if the decisions you make about where you invest your blood, sweat, and tears are not consistent with the person you aspire to be, you'll never become that person.